News

  • The State Control Committee Has Approved the Appointment of Adv. Carmit Fenton as Director of the Office of the Ombudsman (18.12.24)

    18/12/2024

    Comptroller Englman at the Committee: "The government's helplessness in the rehabilitation of the north – we must act quickly and effectively to return ...

     
  • The State Comptroller Has Selected Adv. Carmit Fenton to be the Director of the Office of the Ombudsman (5.12.24)

    5/12/2024

    State Comptroller and Ombudsman Matanyahu Englman has recommended to the State Control Committee to appoint Adv. Carmit Fenton to the position of ...

     
  • Comptroller Englman at "Round Tables" on the Office of the Ombudsman's Report on Service to the Public: "During the war, the duty to provide good service is magnified" (28.11.24)

    28/11/2024

    This week (27.11.2024) the Office of the Ombudsman at the Office of the State Comptroller hosted a seminar in the "round tables" format on "Service to ...

     
  • Publication of a Special Report: The Service to the Public in Public Bodies (26.11.24)

    26/11/2024

    The State Comptroller published today (26.11.24) a special report on the service to the public by public bodies.

     
  • Reserve soldier was assisted in changing her address without the need to return to the Population and Immigration Authority

    18/11/2024

    The Population Authority refused to change in its records the address of a young woman serving in the reserves, on the basis of her father's consent. The ...

     
  • The Ombudsman in the Community - Success Story for the Residents of East Jerusalem

    29/9/2024

    Following the intervention of the Office of the Ombudsman, the Ministry of Construction and Housing's directive was altered to enable the residents of ...

     
  • Story of a Complaint: Following the Office of the Ombudsman's intervention, the complainant's license was returned to him and he was also granted monetary compensation

    8/8/2024

    The complainant claimed that the Bureau of Motor Vehicles had illegally confiscated his A1 driving license and had banned him from taking a driving test ...

     
  • Story of a Complaint: Are you a kindergarten teacher and your husband has been called up to reserve duty? You may be entitled to benefits

    31/7/2024

    Following the Office of the Ombudsman's inquiry, the Ministry of Education allowed a kindergarten teacher, whose husband had served in reserve duty, to ...

     
  • Story of a Complaint: Reimbursement for the issuing of a temporary passport - after the complainant's passport was erroneously registered as stolen

    28/7/2024

    Following the Office of the Ombudsman's investigation, the complainant will be reimbursed with the sum of the fee paid for a temporary passport, after ...

     
  • Resolved through mediation - a young girl returns to school after a year and a half's absence

    7/7/2024

    A young girl abstained from going to school after failing to be placed in the ultra-orthodox girls' high school of her choice. Only after a complex ...

     
  • The State Comptroller and Ombudsman Published the 50th Annual Report for 2023 (24.6.24)

    24/6/2024

    The State Comptroller Englman: "During the 'Swords of Iron' War, many failures and defects were found in how the government dealt with civilians".

     
  • Story of a Complaint: Following the investigation of the Office of the Ombudsman, the lien was removed and the complainant was reimbursed with money taken from her account

    20/6/2024

    A local council exercised a lien to the sum of NIS 20,000 because of a debt - even though the debt was not on the complainant's name, but on her former ...

     
  • Go prove you don't have a worker!

    13/6/2024

    The investigation of the Office of the Ombudsman led to the discovery of a mistake in registration - and a debt that had been collected from the ...

     
  • The Comptroller and Ombudsman Englman Participated in the Conference of the IOI (the International Ombudsman Institute) (12-17.5.2024)

    30/5/2024

    The 13th World Conference of the IOI was held in the Hague in the Netherlands. Israel was represented at the conference by the State Comptroller and ...

     
  • Story of a Complaint: Following the filing of a complaint with the Office of the Ombudsman, measures were taken for preventing illegal parking on a main road

    1/5/2024

    Following the investigation of a complaint filed by a resident, a safety rail was installed and measures were taken to prevent the hazard

     
  • Story of a Complaint: Following the complaint of the father of an autistic child, the arrival time of the child's transportation was changed so that he was not constantly late for kindergarten (2.4.24)

    2/4/2024

    The resident of a town in central Israel filed a complaint with the Office of the Ombudsman about his autistic son who attends a special-ed kindergarten.

     
  • A Brother and Sister Received Different Levels of Eligibility - Since the Systems are (Still) Not Synchronized (21.2.24)

    21/2/2024

    The Department for the Encouragement of Parental Employment granted parents the maximum subsidy level for their toddler daughter, but for her brother it ...

     
  • The State Comptroller and Ombudsman Publishes a Special Report: The Public Complaints in the First Weeks of the "Swords of Iron" War (19.12.23)

    19/12/2023

    1,329 inquiries were received by the Ombudsman Office during the first 43 days of the Swords of Iron war – the majority of which concerning the ...

     
  • Following Intervention of Ombudsman's Office: Discharged Patient Received Assistance (4.12.23)

    4/12/2023

    A patient of Soroka Medical Center from Ofakim, who had been injured by terrorists, spoke to the State Comptroller and Ombudsman. A staff member of the ...

     
  • Englman in the South: "The Office of the State Comptroller and Ombudsman is at the service of the residents, the wounded and the evacuated in the realization of their rights" (15.10.23)

    15/10/2023

    State Comptroller Matanyahu Englman, last Thursday (12.10.23) visited the Soroka hospital in Beer-Sheva, the Merhavim Regional Council and Netivot – at ...